Yesterday I posted "Facebook continues to take my money as it denies me service and customer support."
The good news and the bad news: I can finally access my account again. (I'm seriously trying to wean off of Facebook and rely more on Google Plus and, of course, Twitter.)
But I have a rather remarkable update that was just brought to my attention.
First, it's important to recap part of my excruciatingly frustrating experience of being locked out of my own account. They told me I was forced to prove who I was because I'm using a "stage name," and they had to decide if they were cool with that. I was led to believe they will accept my user name, Gotta L. Aff, but meantime, I had to jump through a few impossible hoops to get back in, including having to identify at least 3 “friends” from Facebook out of five sets of three images each presented to me.
The photos appeared to be from each user’s photo collection. Someone, anyone, please tell me how to I.D. someone under these circumstances:
1. I have 2000 or so “friends,” most of whom I don’t know by name, nor could I possibly remember them; most are Twitter pals who connected with me on Facebook, so I know them by their Twitter handles. ... By the way, when I finally did remember 3 names, up came a message telling me I took too long to respond, so time to start all over again with new sets of fuzzy photos.
2. The images that were sent to me included a set of three news photos of President Obama, several cartoons, and a couple of funny meme images.
3. Other photos were grainy images of family vacations, gatherings, parties, action shots that nobody would be able to I.D. Here’s one of the five “challenges” they sent. Challenges indeed.
4. Each photo in the set of three was a different person. Three different people. Who was I supposed to I.D.?
I happened to send a link to my story to one of my twins. He called me just now.
Are you ready?
That screen grab above? The one of many that I just happened to capture? My son informed me that it is from his Facebook page.
Yes, that one is from my own son's page. There was no way I could identify the people in his personal photos, but the point is, they are not him. It is his name I'd have to enter, not theirs.
See the choice in the middle? The young woman who would seem the obvious person to I.D.? Newsflash, Facebook: That's not my son.
So Facebook's prerequisite for entering my own page was to prove I know every one of my nearly 2,000 "friends" by name. And then figure out that someone I did not know is a pal of one of my children featured in one of his photo albums, a person I could not possibly recognize, who is not him.
And because I didn't know a person whom I never met, who is part of my son's life but not mine, and because I should have known it was my son's page and his name that I was supposed to enter, I was not given permission by Facebook to access my own page.
Please note, many of our readers rely on Facebook to get TPC news stories and commentary from my personal account, plus I cannot be an administrator on our TPC Facebook page unless I have an account. So my ability to sign in is pretty crucial to what we do here.
Feel free to share this post. I'd like more people to know what they're up against.