I guess you could say at least it’s improved, but really, in what world is 25% fail acceptable?
WASHINGTON, Oct. 10 (UPI) — One in four test calls to Navy and Marine sexual assault hot lines were not handled properly, an audit found.
The Naval Audit Service said about 25 percent of 147 test calls to sexual assault hot lines, and after-hours and victim-advocate phone numbers failed to meet standards, the Navy Times reported.
Reasons included a lack of voice-mail, messages not being returned within an hour or failure to preserve a restricted-reporting option, in which a victim can support an incident without initiating an investigation while receiving advocacy, medical and counseling services.
The service said the 25 percent failure rate was a “significant improvement” over a January audit, in which 44 percent of calls to numbers listed on Navy and Marine Corps installation and reserve center Web sites did not meet standards.
The Times said auditors make clear the “nature and purpose” of the call and don’t pretend to be sexual assault victims.